Language Access Matters

Language access is a civil right, and the barriers to it exist in every country. In this episode of Language Access Matters, host Carol Velandia, Founder & CEO of Equal Access Language Services, travels to Australia with Lawson Stapleton to explore one of the most overlooked language access challenges in the world: interpreting for Aboriginal and Torres Strait Islander communities.

What if some of the most important lessons for language access aren't coming from healthcare, education, or government, but from the video game industry? In this episode of Language Access Matters, host Carol Velandia, Founder & CEO of Equal Access Language Services, sits down with Scott Jackson, Innovation Manager at TBO, to explore how four decades of accessibility innovation in gaming offer a surprising blueprint for how hospitals, courts, and government agencies can rethink language access.

Language access is a civil right, but in March 2025, an executive order declaring English the official language of the United States sent shockwaves through hospitals, courts, and immigrant communities nationwide. In this episode of Language Access Matters, host Carol Velandia, Founder & CEO of Equal Access Language Services, brings together three leaders from the Association of Language Companies (ALC) Language Access Subcommittee to unpack what actually changed, what didn't, and why the industry was more ready than most.

Beyond technical translation, true understanding requires cultural resonance and lived experience. In this episode of Language Access Matters, host Carol Velandia explores the specialized field of linguistic validation, which bridges the gap between literal translation and meaningful communication in healthcare and clinical research.
Host Carol Velandia is joined by Mark Gibson, founder of Gibson Research Consultancy, and Nur Ferrante Morales, a linguistic validation consultant and medical translator. Together, they discuss the rigorous methodologies used to ensure patient materials and clinical questionnaires are conceptually equivalent and culturally appropriate across different languages and populations.

In this episode of Language Access Matters, host Carol Velandia sits down with three expert practitioners who are transforming the profession by building tools and systems that ensure limited English proficient (LEP) individuals are served with dignity and accuracy. Our guests include Alejandro "A.C." Lurati, an attorney and certified court interpreter; Marisa Rueda Will, a veteran healthcare interpreter and CCHI commissioner; and Monique Gomez, the language access coordinator for an eastern Pennsylvania courthouse. Together, they challenge the traditional "invisibility" of the interpreter and make a powerful case for treating language access as core, non-negotiable infrastructure rather than a mere courtesy.

Language access is often reduced to a checklist: get an interpreter, translate a form, check the box. But what if the streets themselves could reveal whose languages are welcomed, and whose are erased?
In this episode of Language Access Matters, Carol Velandia sits down with Dr. Olivia Mignone, a sociolinguist specializing in linguistic landscapes, migration, and language policy. Her dissertation, Vital Signs: Tibetan in the Linguistic Landscape of Jackson Heights, uses geosemiotic analysis, photography, and community interviews to show how language in public space is far more than signage. It’s a diagnostic of who is seen, who is served, and who gets left out of policy-making.
Through the lens of Queens' Tibetan community, this conversation challenges the "diversity as aesthetic" narrative and makes the case for language access that is community-driven, equity-centered, and built with people, not just for them.

In this episode, we sit down with Cindy Roat, a nationally recognized language access expert, policy leader, and longtime civil rights advocate, to explore a foundational yet often misunderstood question: What does it truly mean to treat language access as a civil right?
Drawing on decades of experience shaping federal, state, and local language access policy, Cindy reflects on the evolution of healthcare interpreting, the ethics that define the profession, and the systems that continue to marginalize people with limited English proficiency. Together, we examine how interpreter training emerged in the U.S., why ethics and role clarity matter, and how language access shifted from an informal workaround to a compliance obligation rooted in civil rights law.
The conversation also dives into the present moment. We unpack the implications of recent executive orders, Medicaid cuts, and political rhetoric around language, and why these forces pose real risks to equitable access to care and public services. Cindy introduces Unheard Voices, a national initiative documenting the lived experiences of individuals whose communication needs are ignored, silenced, or dismissed, and explains why storytelling is essential to effective advocacy.

In this episode of the Language Access Matters Podcast, we sit down with Dr. Lorella Viola, Assistant Professor in Digital Humanities & Society at Vrije Universiteit Amsterdam, to explore a profound question: Who gets to shape digital knowledge, and in which language?
This conversation examines how language, power, and ideology circulate through digital infrastructures: from search engines and archives to multilingual systems, cultural heritage, and AI tools. Dr. Viola explains how English became the default of the internet, what this means for communities worldwide, and how multilingual approaches can break down long-standing silos in digital knowledge production.
If you work in language access, digital policy, interpretation, cultural heritage, AI ethics, healthcare communication, or global education, this episode illuminates why multilingual design is not just a feature: it is a form of justice.

In this thought-provoking episode of Language Access Matters, host Carol Velandia sits down with Stefan Huyghe—Vice President at Communicaid Language Solutions, founder of the AI in LOC newsletter, and host of The Agile Localization Podcast. With over 25 years of experience in global content strategy, Stefan brings a unique perspective from the intersection of artificial intelligence, localization, and language access advocacy.
Together, Carol and Stefan explore how technology and human-centered values can work side by side to create communication that is not only fast and scalable but also fair, inclusive, and deeply human.

From serving as a child interpreter for his immigrant family to leading one of the world's top language firms, Giovanni Donatelli's journey is a masterclass in turning personal challenges into a global mission.
In this episode, the founder of The Language Group shares key lessons on leadership, the vital role of professional training, and how to ethically integrate technology to ensure equitable healthcare for all.
In this episode, learn about: Why formal training and a rigorous 14-point vetting process are non-negotiable for ensuring quality in professional interpreting.
An exclusive look at a new, patent-pending technology that blends AI and human review to provide on-demand translations of patient discharge instructions. How to advocate for language services as a form of risk mitigation, shifting the conversation from a cost to a critical investment.
About Our Guest: Giovanni Donatelli is the CEO and Founder of The Language Group and a leading advocate for language access, serving on national boards like the ALC and JNCL.